Support
Need a hand with Cashout Arcade? Check the answers below, or email us — we read every message.
Include your device model and iOS version, plus your Player ID (shown at the bottom of Settings) if you’re asking about a purchase or balance.
Frequently asked questions
How do I delete my account?
- Open the app, tap Profile, then Settings.
- Scroll to Delete account and tap Delete my account.
- Type DELETE to confirm, then tap Permanently delete.
Your account and all of its data — profile, rounds, ledger, purchases, missions and settings — are erased and can’t be recovered. Remaining coins are forfeited. Deleting your account does not cancel a Club Pass subscription; cancel that in your iPhone’s Settings → your name → Subscriptions first.
Full details on the Delete account page.
Can’t open the app? Email support@cashoutarcade.com from the address linked to your account (or include your Player ID) and we’ll delete it for you.
How do I restore my purchases?
- Open Settings in the app and tap Restore purchases (also available at the bottom of the Shop).
- Make sure you’re signed in to the same Apple ID you bought with.
This restores your Club Pass subscription on a new device or after reinstalling. Coin packs are consumable — once the coins have been added to your balance they can’t be restored separately. If a purchase went through but your coins didn’t arrive, wait a minute, reopen the app, then email us with the receipt from Apple.
How do I cancel Club Pass?
On your iPhone open Settings → [your name] → Subscriptions → Cashout Arcade and tap Cancel Subscription. Do this at least 24 hours before renewal. You keep Club Pass benefits until the end of the paid period.
Can I get a refund?
Purchases are billed by Apple, so refund requests go through Apple at reportaproblem.apple.com. See our Terms for details.
What responsible-play tools are there?
Open Settings → Responsible play in the app:
- Monthly spend limit — choose a maximum you can spend on coin packs each month. Purchases above it are blocked. You can change or remove the limit at any time.
- Take a break — pause betting for 24 hours, 7 days or 30 days. Breaks are enforced by our servers and can’t be ended early.
- Free play always possible — daily and hourly bonuses mean you never need to buy coins.
Social casino games are entertainment. If gaming stops being fun or you feel it’s becoming a problem, please step away and talk to someone. In the US you can call or text the National Problem Gambling Helpline at 1-800-522-4700 or visit ncpgambling.org. Elsewhere, search for your country’s gambling-support service.
Can I cash out my coins or win prizes?
No. Coins are virtual, have no real-world value, and can never be withdrawn, exchanged for prizes, sold or transferred. Cashout Arcade is for entertainment only and does not offer real-money gambling.
My balance looks wrong or a round froze — what do I do?
Close and reopen the app: unfinished rounds are resumed from our servers, and your balance is always the server’s record. If something still looks wrong, email us with the game name, approximate time and your Player ID.
Who can play?
Adults aged 18 and over only. The App Store age rating is 17+.
What data do you collect?
See our Privacy Policy. In short: an anonymous account ID, your gameplay data, purchase records and basic diagnostics — and you can delete it all from the app.